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Workshop AW1 | Knowledge Management Awareness Workshop


This awareness workshop provides a practical and simplified introduction to knowledge management and its role in reducing expertise loss, improving knowledge sharing, and supporting decision-making within the organization. It helps participants understand how employee expertise and accumulated knowledge can be transformed into a knowledge asset that supports organizational performance. The workshop also addresses the components of knowledge: understanding, know-how, and knowing — including awareness of causes, effects, and practical consequences. It also includes a short diagnostic exercise to identify selected knowledge gaps within the organization.


Main Topics

  • Practical introduction to knowledge management and intellectual capital
  • The importance of knowledge management in reducing expertise loss and repeated mistakes
  • Knowledge challenges within organizations and a mini diagnostic exercise
  • Knowledge components: Understanding, know-how, and knowing — including awareness of causes, effects, and practical consequences
  • The role of artificial intelligence as a supporting tool and an introduction to KMRC's Knowledge Management track

AI Support

  • Assisting in improving search and access to knowledge within the organization

Expected Outcomes

  • Understand the practical concept of knowledge management and its role in organizational performance
  • Recognize the risks of expertise loss and weak knowledge sharing
  • Identify the components of knowledge: understanding, know-how, and knowing — including awareness of causes, effects, and practical consequences
  • Understand the role of artificial intelligence as a supporting tool, not a substitute for human expertise
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